Our exceptional reputation for delivering a quality professional service has made ITC one of the leading IT support providers in Newcastle, Durham, Gateshead, Sunderland and throughout the North East. No lengthy contracts, no hidden charges and unlimited IT support; ITC are an honest reliable IT partner for over 400 businesses.
IT Support Newcastle, Durham, Gateshead, Sunderland & The North East
A leading North East IT support provider with 98% client retention
Why choose us
Our team of over 30 engineers and support staff are constantly trained in the latest technologies. From software to hardware to cabling and installations, we are the trusted provider in the region.
Unlike most IT Support Providers, we do not tie our customers into lengthy contracts. Contracts are tailored towards client’s individual needs. We form long-lasting partnerships with our clients.
Formed in 2006, ITC Service has an outstanding customer retention rate. Companies who use us for the first time keep on using us, year after year – don’t just take our word for it.
We are that confident in helping clients meet their IT needs that we don’t feel the requirement to tie them in. Our IT Support contracts are based typically on rolling 30-day terms.
What people say
Hundreds of satisfied customers
We transferred our contract to ITC in the summer of last year. From quotation right through to the completion of the transfer the service was beyond one could have hoped for. In addition to the support contract, ITC provided and installed a new server and PCs all of which was undertaken with minimal disruption to the business. All of the team, provide a high-level service with a smile. Efficient and reliable and for Chambers a significant improvement than our previous provider.
ITC have provided an outstanding level of IT service and support to our business from day one. This has given us confidence that all of our IT requirements are under control and supported without interruption or concern, this has allowed us the freedom to grow and expand our business needs as required. Thank you to all at ITC for your continued support
The service we receive from ITC is first class. There is always someone available to speak to if we have an issue and its generally sorted remotely. If this cant be resolved this way, an Engineer will come out and resolve it on site. I particular like the fact that the service is not just during business hours but the support is there when working from home at night and server alterations are carried out on weekends to avoid disruption to our business. I certainly wouldn’t hesitate in recommending ITC to any other business.
I can recommend ITC without reservation. We stumbled across them about 9 years ago when having trouble setting up an intranet within our new business. We’ve not deviated from ITC since, they provided invaluable expertise during our factory move.
Our previous experience with IT support from external companies had been nothing short of disastrous. When approached by Peter Anderson from ITC we were again a little hesitant that they would just be another IT company full of false promises – how very wrong we were. From the day ITC took over our IT support it has run 99% of the time without any issue, and those small issues we have had have been dealt with quickly and efficiently. It goes without saying that this in turn has kept staff productive and we just wish we had moved to them sooner.
Meeting (and exceeding) the demands of a global rental company supplying to the oil & gas industry whom operates 24/7 across multiple locations in the UK and Europe is by no means something every IT provider has the understanding and ability to handle.ITC have provided that service and level of support to HTL from the outset of our business relationship. All at HTL look forward to that continued relationship for many years to come.
Our partners and certifications
IT Support Newcastle, Gateshead, Durham, Sunderland & Throughout The North East Expertly Delivered
Working since 2006
Delivering first class and innovative IT solutions to businesses in Newcastle, Durham, Sunderland and throughout the North East. We are the IT support partner of choice – just ask our customers. Founded in 2006, ITC is one of the leading IT Support companies in the North East, supporting some of the most complex networks. Our 24/7 proactive monitoring provides companies with peace of mind their IT infrastructure is in safe hands.
IT Support & Managed Services
We help clients transform their IT to better support their business. Delivering measurable business value from innovative IT solutions which aim to reduce costs, improve performance and security and align IT strategy with business requirements – now and into the future. For a free review of your existing IT support requirements please complete our quote form, contact us on 0191 416 2002 or email firstname.lastname@example.org. Your business deserves for your IT to complement and assist staff in their daily tasks, give us a call today to discuss your requirements.
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98% retention rate – why wouldn’t you want to speak to us?