ITC have provided an excellent level of service in all aspects of their support, responding to problems quickly and efficiently. Yetholm Properties have been using the services of ITC Ltd for over 8 years. They have always been friendly and accommodating, and I have no hesitation whatsoever in recommending their services.

Yetholm Properties Phil Cannon, Manager

 

ITC Service provides UNLIMITED remote support. That’s right! Clients can call as many times as required with no additional charges or hidden fees. Help is just a phone call (or email) away!

Most IT issues can be resolved remotely. ‘Remote support’ involves a client calling our team with their IT issue and one of our engineers logging into their system directly to diagnose and rectify the problem. We are able to do this via the ‘remote login’ feature on our website. Clients are issued with a unique code to enter the remote support session which allows us to access their PC and allows any issues to be dealt with immediately. Alternatively, clients can log issues via the support email and an engineer will call back promptly to complete the same process.

How the process works

Issue Raised

Clients raise their query via telephone or email.  A ticket is logged and the support teams are immediately notified.

Support Team

The support team of 1st, 2nd and 3rd line engineers work together to diagnose, identify and resolve the issue.

Resolution

Key contacts are informed of the resolution with a feedback survey issued to a sample of our customers.

Remote support is extremely swift and efficient, meaning your business is not held back by any technical glitches. However, if the problem cannot be resolved remotely and requires a site visit – this is not a problem and is allocated immediately to one of our field engineers.

We’ve created an informative Infographic outlining how we assist clients every day.

Unlimited Remote Support

Ad Hoc IT Support

Clients are more than welcome to drop in and send us their IT Support requirements on an ad-hoc basis.  Each job is priced up and resolved with our expert team of engineers and support staff.

About Ad Hoc Support Contact Us