Our previous experience with IT support from external companies had been nothing short of disastrous. When approached by Peter Anderson from ITC we were again a little hesitant that they would just be another IT company full of false promises – how very wrong we were. From the day ITC took over our IT support it has run 99% of the time without any issue, and those small issues we have had have been dealt with quickly and efficiently. It goes without saying that this in turn has kept staff productive and we just wish we had moved to them sooner.

Queensberry Design Mark Paylor, Managing Director

 

ITC Service provides UNLIMITED remote support. That’s right! Clients can call as many times as required with no additional charges or hidden fees. Help is just a phone call (or email) away!

Most IT issues can be resolved remotely. ‘Remote support’ involves a client calling our team with their IT issue and one of our engineers logging into their system directly to diagnose and rectify the problem. We are able to do this via the ‘remote login’ feature on our website. Clients are issued with a unique code to enter the remote support session which allows us to access their PC and allows any issues to be dealt with immediately. Alternatively, clients can log issues via the support email and an engineer will call back promptly to complete the same process.

How the process works

Issue Raised

Clients raise their query via telephone or email.  A ticket is logged and the support teams are immediately notified.

Support Team

The support team of 1st, 2nd and 3rd line engineers work together to diagnose, identify and resolve the issue.

Resolution

Key contacts are informed of the resolution with a feedback survey issued to a sample of our customers.

Remote support is extremely swift and efficient, meaning your business is not held back by any technical glitches. However, if the problem cannot be resolved remotely and requires a site visit – this is not a problem and is allocated immediately to one of our field engineers.

We’ve created an informative Infographic outlining how we assist clients every day.

Ad Hoc IT Support

Clients are more than welcome to drop in and send us their IT Support requirements on an ad-hoc basis.  Each job is priced up and resolved with our expert team of engineers and support staff.

About Ad Hoc Support Contact Us