Our previous experience with IT support from external companies had been nothing short of disastrous. When approached by Peter Anderson from ITC we were again a little hesitant that they would just be another IT company full of false promises – how very wrong we were. From the day ITC took over our IT support it has run 99% of the time without any issue, and those small issues we have had have been dealt with quickly and efficiently. It goes without saying that this in turn has kept staff productive and we just wish we had moved to them sooner.

Queensberry Design Mark Paylor, Managing Director

 

As an ITC client, you will receive unlimited on-site support. No additional call out fees, no hourly charges and no hidden payments. So, if our engineer is on site 30 minutes or 3 hours, there are no additional costs to our customers.

Remote support resolves a significant proportion of our clients’ IT issues. If a problem can’t be resolved by our engineers remotely then a site visit is arranged immediately. ITC appreciate that businesses simply can’t afford ‘down time’ and a resolution must be achieved as soon as possible.

A huge benefit of our office locations in Monkton and Cramlington is that we have easy access to all arterial roads throughout the North East. An experienced engineer can be on site for critical issues within an hour. If this is not convenient, we arrange a specified time for an engineer to be on site.

Differing types of On-Site Support

Hardware Installations

Telephony Systems

System Upgrades

Software Installations

Data Transfer

Site Audits

Cabling

Site Surveys

Customer Reviews

Occasionally our clients require system upgrades, hardware installs, cabling, phone installations and other intervention that can only be completed on site. As your IT partner, we work with you to find a suitable time to complete this work, minimising the disruption to your business. We recognise that businesses don’t operate on a 9-5 basis anymore and we are more than happy to be flexible to client needs.

Emergency Cover

You can count on ITC Service to be available for you when you need us, not just 9 till 5

About EMERGENCY Cover Contact Us