ITC Service has engineers on call from 8:00 AM to 5:30 PM Monday to Friday. ITC Service recognises that businesses do not always operate on a typical 9-5 basis anymore and occasionally clients require support ‘out of hours’. ITC Service does have emergency cover for critical system issues. By leaving an out of hours voicemail or email, an engineer will contact you to discuss your problem and attempt to resolve it remotely, or on-site if required.
We transferred our contract to ITC in the summer of last year. From quotation right through to the completion of the transfer the service was beyond one could have hoped for. In addition to the support contract, ITC provided and installed a new server and PCs all of which was undertaken with minimal disruption to the business. All of the team, provide a high-level service with a smile. Efficient and reliable and for Chambers a significant improvement than our previous provider.
We’ve created an informative Infographic outlining how we assist clients every day.
If you expect to need a significant amount of support outside of our main office hours, please discuss this with your account manager, and options will be discussed to ensure you have access to support when you need it.