ITC Service has engineers on call from 8:00 AM to 5:30 PM Monday to Friday. ITC Service recognises that businesses do not always operate on a typical 9-5 basis anymore and occasionally clients require support ‘out of hours’. ITC Service does have emergency cover for critical system issues. By leaving an out of hours voicemail or email, an engineer will contact you to discuss your problem and attempt to resolve it remotely, or on-site if required.
ITC are a breath of fresh air in IT Support. They are honest, trustworthy, reliable, helpful, friendly and expert! We rely on IT so much that it is very important to have someone to take care of any IT issues so that we can concentrate on taking care of our customers. I have no reservations in recommending ITC to help you keep your business running smoothly.
We’ve created an informative Infographic outlining how we assist clients every day.
If you expect to need a significant amount of support outside of our main office hours, please discuss this with your account manager, and options will be discussed to ensure you have access to support when you need it.