ITC Service has engineers on call from 8:00 AM to 5:30 PM Monday to Friday. ITC Service recognises that businesses do not always operate on a typical 9-5 basis anymore and occasionally clients require support ‘out of hours’. ITC Service does have emergency cover for critical system issues. By leaving an out of hours voicemail or email, an engineer will contact you to discuss your problem and attempt to resolve it remotely, or on-site if required.
Meeting (and exceeding) the demands of a global rental company supplying to the oil & gas industry whom operates 24/7 across multiple locations in the UK and Europe is by no means something every IT provider has the understanding and ability to handle.ITC have provided that service and level of support to HTL from the outset of our business relationship. All at HTL look forward to that continued relationship for many years to come.
We’ve created an informative Infographic outlining how we assist clients every day.
If you expect to need a significant amount of support outside of our main office hours, please discuss this with your account manager, and options will be discussed to ensure you have access to support when you need it.