After a string of time consuming problems with other unreliable IT companies I just wanted our systems to work. Well here we are 12 months later and it all works! The few times something has gone wrong ITC have reacted very quickly and efficiently and got us back up and running as soon as possible. I would highly recommend ITC, one of the best decisions I have made in a long time.

The Artisan Travel Company Amy Hope, Product and Operations Manager


Why have backups?

Backups are typically performed daily to ensure necessary data retention at a single location, for the single purpose of copying data. So, in the event something untoward happens, as restoration of said data can take place in good time, minimising client downtime.

Backups can be managed to a local device or can be sent to a secure off-site location or both. To give an example business-critical data can be sent to the cloud, this is sensible as offsite backups tend to be heavily protected from potential ransomware attacks. A local backup should always be kept, as restorations can be provided far quicker from a local presence.

Businesses can be at risk of losing important data. Lost data leads to costly downtime, customer dissatisfaction, regulatory fines, and lost revenue. As a result, the IT professionals must meet extremely high expectations. You need to keep the company running 24-hours a day.

ITC provides backups for the following reasons:

Good business practice, process managed by ITC as part of a support contract

Ability to recover from disaster, even going to down to file level on a network

Ability to meet customer expectations should anything untoward happen on your network

Which Backup Solution works for me?


The backup strategy we design for clients depends on 2 main areas.

Recovery Point Objective (RPO) – the amount of time that a business can cope between data backup and recovery i.e. the maximum “age” of data a business can sustain before failures.  A common example is being able to backup to

Recovery Time Objective (RTO) – is the amount of time the business can wait for systems to be restored, without incurring significant risks or significant losses in the business.  For example, a maximum some businesses can sustain for a system to be “down” is 1 hour.

The ideal backup solution depends on many factors – location, infrastructure, software, user base, business sector.  ITC Service has years of experience designing and implementing Backup and Restoration for a range of clients.

Disaster Recovery

Disaster Recovery function provides you with a complimentary, redundant environment “on-demand”


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