Our previous experience with IT support from external companies had been nothing short of disastrous. When approached by Peter Anderson from ITC we were again a little hesitant that they would just be another IT company full of false promises – how very wrong we were. From the day ITC took over our IT support it has run 99% of the time without any issue, and those small issues we have had have been dealt with quickly and efficiently. It goes without saying that this in turn has kept staff productive and we just wish we had moved to them sooner.

Queensberry Design Mark Paylor, Managing Director


Managed IT Support from ITC Service

ITC Service – your business IT partner, your IT department, your IT guys or your techy team! Our expert team of IT engineers take care of all your business IT requirements allowing you to focus on what you do best – running your business.

From unlimited IT support, infrastructure design, IT security, remote monitoring, Office 365 to hosted telephony and web design – we cover it all.  Whether you are a team of 5 or 500, ITC supports a vast range of diverse businesses, organisations and charities throughout the North East of England, nationally and internationally.

IT Support Newcastle

What makes ITC Service different?

Unique in that we don’t ask clients to sign long-term contracts, we offer 30-day rolling IT support. That’s right! If you aren’t happy with the service we deliver you can simply walk away… yet we keep 98% of our clients long term. We think that speaks volumes about the level of service we deliver.

At ITC we build partnerships with our clients, understanding their business, their staff, how they operate and how their specific IT systems support that. We put your business first and ensure that systems are working optimally and securely.


A review of your current IT state and our suggestions for improving you Business IT.


How we help customers in making the most from their IT.

Support Process

Our clear visual guide to how we work on supporting all our clients.

Reliability, trust, integrity and partnership are our core values. We pride ourselves in offering a high-quality reliable service with absolute transparency throughout. ITC does not have a hard-sell approach, don’t up-sell products our clients don’t need and offer unlimited support with no hidden charges, small print or additional fees.

Since 2006 ITC Service has grown organically based on exceptional reputation. We are extremely proud of our team of over 30 engineers, account managers, admin staff and apprentices. We aren’t a call centre. We are a friendly, approachable team of IT experts. We keep the techy jargon to a minimum, get to know our clients and always go the extra mile. You won’t speak to a different person every time you call, you will meet our engineers in person and you are always welcome to call into our HQ for a catch-up.

Talk to us today about how we can help your business with Managed IT Support.