We are a fantastic team! Ok, we are biased, but really – there’s a fantastic vibe at ITC Service. Our main HQ at Monkton is a great place to work; with funky artwork, lots of space and easily accessible from around the North East.

The company began with two founding directors and now is 30 staff strong. We have an exceptionally high staff retention rate and we are very selective in our recruitment process. We don’t want our clients dealing with a new engineer each time they call; long-term relationships and partnership is key to how we operate.

The team is a mix of administrative staff, 1st, 2nd and 3rd line IT engineers, account managers and not forgetting our fantastic apprentices. Our engineers have their own specialist areas and there is no IT issue that can defeat the team!

We are a sociable team, we get on, we work exceptionally hard and we have fun. We consume a lot of coffee and cake doesn’t last very long at our HQ!

Due to our ongoing growth we occasionally have employment opportunities which are found below.

Our recruitment process involves an initial written application, a first round of interviews with our Service Desk Manager and a Team Leader and a final interview and technical written task with our Directors.

We recognise that career development is important to our staff, we offer staff ongoing training and opportunities for skill development; this is monitored and coordinated through 6 monthly staff appraisals. There is also scope for career progression within the team.

We are extremely proud of our apprenticeship programme. Offering local young people a fantastic kick-start to their career. We have apprenticeship opportunities in IT, marketing and business administration. All of our apprentices have secured full-time employment with us on completion of their training.

Current Job Vacancies

ITC Service has several IT support engineer job vacancies for candidates with a strong technical background and solid experience in IT and technical support.

The roles cover 1st and 2nd line support positions. Each role will be responsible for investigating a wide range of technical issues.

The successful candidates should be driven individuals, that enjoys problem-solving and taking control of situations to emphasize technical solutions whilst putting our customers’ needs first.

Location:  Monkton Business Park, Hebburn, Tyne and Wear

Working pattern:  Full Time

Salary:  Negotiable depending on experience

Applicants should send their CV and covering letter to as the first point of contact in expressing interest in our job vacancies.

1st and 2nd Line Support

  • Support the Service Desk to provide professional support via telephone, email and other channels where required.
  • Diagnose and fix critical IT issues.
  • Liaise directly with customers regarding technical issues
  • Identify reoccurring technical faults and recommendations to the escalations manager
  • Technically assist the junior technical teams
  • Attend various sites to troubleshoot and carry out installations

Your experience will include:

  • Good understanding of general Windows server, storage and networking technologies
  • Good communication skills
  • Good documentation skills
  • Customer focused
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
  • To display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
  • Being highly motivated, setting and achieving challenging goals
  • Having the ability to look for ways to improve and promote quality.

Desired Experience/Skills:

  • CCNA or equivalent qualification would be an advantage
  • VMWare Virtualisation
  • Strong troubleshooting ability
  • Experience of Hosted Telephony
  • Microsoft Certified Qualification
  • Knowledge of Linux

About ITC Service

ITC Service Ltd is a high paced, rapidly expanding company, becoming one of the North East’s leading IT Support providers.  Based in Hebburn we are ideally placed to offer our expert support to companies throughout the North East.

Unique in that we offer unlimited IT support, we are flexible to the needs of the businesses we work with. We pride ourselves on being the friendly face of IT, having the knowledge and expertise to take the stress out of your business IT whilst you concentrate on what you do best.

We make it a priority to understand the business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 98% customer retention rate.

Further information can be found on our About Us page.