What makes us an exceptional
IT Support provider?
1. Our Experience and Methodology
Armed with a wealth of experience in the field of IT, in 2006 Peter Anderson and Christopher Potts joined forces to form ITC Service Limited.
Providing IT support to businesses throughout the North East, ITC gained an exceptional reputation for delivering a quality service. With this success, the company has grown organically now employing 30 staff and supporting over 400 businesses throughout the region, nationally and even internationally.
The range of services offered also developed as the company grew. ITC now provide all aspects of business IT ranging from infrastructure design, hardware supply, IT security, Cloud solutions, office 365, Hosted Telephony as well as unlimited on-site and remote IT support.
2. PUTTING CUSTOMERS FIRST
ITC Service’s success is based on our core values – putting the customer first and avoiding bamboozling our clients with technological terminology.
Despite this rapid growth ITC take pride in what made the company so successful – delivering a first class service – consistently. At ITC we are so confident in ensuring clients are happy with the service they receive we offer 30-day rolling contracts with no long-term tie-ins, no small print and no ‘catch’, yet 98% of our clients remain with us long term.
Our core values surround building long-term relationships with customers based on trust, integrity and transparency. We don’t try to baffle clients with ‘techy jargon’ and we want to ensure we take the stress of your business IT away, allowing you to focus on what you do best – running your business.
3. BUILDING OUR TEAM
We are proud that we can work with any IT system, hardware and software. We stock many products for instant replacement, offer no tie-in contracts and have a 98% client retention rate.
Whilst the team includes a full range of techy geniuses – we are a warm, friendly down to earth team. We develop close relationships with our clients and understand their businesses as well as the importance of IT systems working optimally at all times. We aren’t a call centre, we are your IT partner. You will get to know our engineers and staff and you are always welcome to call into our HQ for a chat or to see how we operate.
A real rarity for our industry is our genuine client retention rate. In our history so far we still work with 98% of customers – something unheard of in modern IT practices. This is due in no small part to the hard work we put in, ensuring we look after every client’s individual needs, rather than treating them as a “sale” or as a number.
What people say
Hundreds of satisfied customers
We transferred our contract to ITC in the summer of last year. From quotation right through to the completion of the transfer the service was beyond one could have hoped for. In addition to the support contract, ITC provided and installed a new server and PCs all of which was undertaken with minimal disruption to the business. All of the team, provide a high-level service with a smile. Efficient and reliable and for Chambers a significant improvement than our previous provider.
ITC have provided an outstanding level of IT service and support to our business from day one. This has given us confidence that all of our IT requirements are under control and supported without interruption or concern, this has allowed us the freedom to grow and expand our business needs as required. Thank you to all at ITC for your continued support
The service we receive from ITC is first class. There is always someone available to speak to if we have an issue and its generally sorted remotely. If this cant be resolved this way, an Engineer will come out and resolve it on site. I particular like the fact that the service is not just during business hours but the support is there when working from home at night and server alterations are carried out on weekends to avoid disruption to our business. I certainly wouldn’t hesitate in recommending ITC to any other business.
I can recommend ITC without reservation. We stumbled across them about 9 years ago when having trouble setting up an intranet within our new business. We’ve not deviated from ITC since, they provided invaluable expertise during our factory move.
Our previous experience with IT support from external companies had been nothing short of disastrous. When approached by Peter Anderson from ITC we were again a little hesitant that they would just be another IT company full of false promises – how very wrong we were. From the day ITC took over our IT support it has run 99% of the time without any issue, and those small issues we have had have been dealt with quickly and efficiently. It goes without saying that this in turn has kept staff productive and we just wish we had moved to them sooner.
Meeting (and exceeding) the demands of a global rental company supplying to the oil & gas industry whom operates 24/7 across multiple locations in the UK and Europe is by no means something every IT provider has the understanding and ability to handle.ITC have provided that service and level of support to HTL from the outset of our business relationship. All at HTL look forward to that continued relationship for many years to come.