Things to ask when choosing an IT Support company.

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1. How big is your company and how many engineers do you employ?
2. What geographical area do you cover?
3. Do you offer different levels of support?
4. Do you have any guaranteed response times?
5. Will we get a dedicated account manager?
6. Will I get a dedicated engineer?
7. What training policy do you have for your engineers?
8. How can we log support calls with you?
9. Do you supply hardware as well as support?
10. How and when will I be charged?
11. What are the cancellation terms?
12. What exactly do you support in your contract?
13. What isn’t covered in the support contract?
14. Do you provide remote management and monitoring?
15. Do you work with specific hardware and software companies?

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