What makes us an exceptional
IT Support provider?

1. Our Experience and Methodology

Armed with a wealth of experience in the field of IT, in 2006 Peter Anderson and Christopher Potts joined forces to form ITC Service Limited.

Providing IT support to businesses throughout the North East, ITC gained an exceptional reputation for delivering a quality service. With this success, the company has grown organically now employing 30 staff and supporting over 400 businesses throughout the region, nationally and even internationally.

The range of services offered also developed as the company grew. ITC now provide all aspects of business IT ranging from infrastructure design, hardware supply, IT security, Cloud solutions, office 365, Hosted Telephony as well as unlimited on-site and remote IT support.

2. PUTTING CUSTOMERS FIRST

ITC Service’s success is based on our core values – putting the customer first and avoiding bamboozling our clients with technological terminology.

Despite this rapid growth ITC take pride in what made the company so successful – delivering a first class service – consistently. At ITC we are so confident in ensuring clients are happy with the service they receive we offer 30-day rolling contracts with no long-term tie-ins, no small print and no ‘catch’, yet 98% of our clients remain with us long term.

Our core values surround building long-term relationships with customers based on trust, integrity and transparency. We don’t try to baffle clients with ‘techy jargon’ and we want to ensure we take the stress of your business IT away, allowing you to focus on what you do best – running your business.

3. BUILDING OUR TEAM

We are proud that we can work with any IT system, hardware and software. We stock many products for instant replacement, offer no tie-in contracts and have a 98% client retention rate.

Whilst the team includes a full range of techy geniuses – we are a warm, friendly down to earth team. We develop close relationships with our clients and understand their businesses as well as the importance of IT systems working optimally at all times. We aren’t a call centre, we are your IT partner. You will get to know our engineers and staff and you are always welcome to call into our HQ for a chat or to see how we operate.

A real rarity for our industry is our genuine client retention rate.  In our history so far we still work with 98% of customers – something unheard of in modern IT practices.  This is due in no small part to the hard work we put in, ensuring we look after every client’s individual needs, rather than treating them as a “sale” or as a number.

What people say

Hundreds of satisfied customers